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June 25, 2024

Grey County long-term care achieves exemplary standing from Accreditation Canada

Long term care residents

Grey County long-term care services have been accredited with exemplary standing under the Qmentum Long Term Care accreditation program. Accreditation is voluntary and shows a commitment to providing safe, high-quality health services. The exemplary standing is the highest performance rating achievable through the program.

“I’m thrilled by the results of our accreditation review and am so proud of the residents, families and our dedicated team members whose hard work and commitment to resident-centred care made this achievement possible,” said Jennifer Cornell, Grey County’s Director of Long-Term Care and Senior Services. “Our team successfully met 658 of 659 accreditation standards. This is a remarkable achievement and is a testament to our commitment to quality and resident-centred care.”

Grey County provides care through 316 bed licenses at Lee Manor in Owen Sound, Rockwood Terrace in Durham, and Grey Gables in Markdale.

Grey County has been working towards accreditation for over two years. Guided by the Long-Term Care Committee of Management, a plan was developed to update policies and practices to meet the many accreditation standards. Adjustments and enhancements were made and formal on-site review was conducted by Accreditation Canada from May 27-30. Grey County was assessed on six areas: governance and leadership, delivery of care models, emergency and disaster management, infection prevention and control, medication management, and residents’ care experience.

“I extend my congratulations and thanks to the entire Grey County long-term care team and the volunteers and support services who contribute to our care communities. Achieving exemplary standing is an incredible achievement and goes to show the public and families what we on County Council already know. Grey County provides exceptional long-term care services,” said Grey County Warden Brian Milne.

Grey County long-term care adopted the Colour It philosophy in 2014. Colour It is a promise of person-centred care that influences leadership, decision making and daily operations. The Colour It philosophy was highlighted in the accreditation review as an area of excellence. Other highlights of the review included resident and family engagement and involvement, compassionate and caring teams, committed leadership and collaboration with community partners.

Action is underway to meet the single missed standard relating to team member performance evaluations. Grey County will continue working on quality improvement across the three homes. The next on-site survey will be completed in four years.

For more information about Grey County’s accreditation journey and long-term care services, visit or email


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